Privacy Policy
Last updated: Thursday 8th October 2026
This policy explains how Padel Dorado (“we”, “us”, “our”) collects and uses your personal data when you visit padeldorado.co.uk, buy from our shop, contact us, or sign up for updates.
Who we are
Padel Dorado are the data controller for the personal data described in this policy.
If you have any questions about this policy or your data, email .
What we collect
When you place an order: your name, billing and delivery address, email address, phone number and order details. Card payments are handled by your chosen payment provider. We never see or store your full card details.
When you contact us: your name, email address, the reason you’re getting in touch, your message, and any other details you choose to give (such as an order number, phone number or company name).
When you sign up for updates: your email address, and your consent to receive emails.
When you use the website: technical information such as your IP address, browser type, the pages you visit and how you arrived at the site. Some of this is collected using cookies (see below).
When you create an account: your name, email address, password (stored securely and encrypted) and order history.
How we use it and why
| What we do | Legal basis |
|---|---|
| Process and deliver your order, handle returns and refunds | To perform our contract with you |
| Reply to your enquiry | Our legitimate interest in responding to people who contact us |
| Send you news, new products and expo updates | Your consent (you can withdraw it at any time) |
| Keep records for tax and accounting | Legal obligation |
| Keep the website secure, prevent fraud and understand how the site is used | Our legitimate interests |
We do not sell your personal data.
Who we share it with
We only share your data with companies that help us run Padel Dorado, and only as much as they need:
- Payment providers: to take payment.
- Delivery companies: to send your order.
- Website hosting: which stores the website and its data.
- Email newsletter service: if you sign up for updates.
- Expo ticketing: tickets for the Padel Dorado Expo are sold through Eventbrite, which has its own privacy policy.
We may also share data if the law requires it.
Some of these providers may store data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.
How long we keep it
- Orders: 6 years after the end of the financial year, as required for tax purposes.
- Enquiries: up to 2 years after our last contact with you.
- Newsletter: until you unsubscribe.
- Accounts: until you ask us to delete your account, or after [3] years of inactivity.
Cookies
We use cookies that the website needs to work, such as keeping items in your basket and keeping you logged in. With your permission, we also use cookies to understand how the site is used [and to measure our advertising]. You can change your choice at any time using the cookie banner, or block cookies in your browser settings.
Your rights
Under UK data protection law, you have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct data that is wrong
- ask us to delete your data
- object to, or ask us to restrict, how we use your data
- ask us to transfer your data to another organisation
- withdraw your consent at any time, for example by unsubscribing from our emails
To use any of these rights, email . We’ll reply within one month.
If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to put things right first, so please contact us before going to the ICO.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.