Last updated: Thursday 8th October
Here’s everything you need to know about getting your Padel Dorado kit, from the moment you order to the moment it lands on your doorstep.
UK delivery
All UK orders are sent by Royal Mail, tracked.
Delivery costs depend on the weight of your order. Your total is shown at checkout before you pay.
| Order weight | Royal Mail Tracked 48 | Royal Mail Tracked 24 |
|---|---|---|
| Up to 100g (e.g. 1 T-shirt) | £2.88 | £3.48 |
| 101g upwards (e.g. 2 or more items) | £3.78 | £4.98 |
| Orders over £70 | Free | £4.98 |
Tracked 48: usually delivered 2–3 working days after dispatch. Tracked 24: usually delivered the next working day after dispatch.
Royal Mail delivery times are targets rather than guarantees. Most parcels arrive on time, but a few take a little longer, especially at busy times of year.
Working days are Monday to Friday, not including UK bank holidays.
When will my order be dispatched?
Most of our tees are printed when you order them, so each one is made just for you. Please allow 3–5 working days for printing and packing before your order is dispatched.
If your order includes items that ship from different places, they may arrive in separate parcels. You’ll only pay delivery once.
Tracking your order
We’ll email you when your order has been dispatched. Every UK order is tracked, so the email includes a Royal Mail tracking link to follow your parcel.
International delivery
We currently deliver to UK addresses only. If you’re outside the UK and would like to order, email he***@************co.uk and we’ll see what we can do.
Not at home?
If no one’s in, Royal Mail will either leave your parcel in a safe place, deliver it to a neighbour or leave a card telling you how to collect it. Follow the instructions on the card or in your tracking email.
Late, lost or damaged parcels
Parcels occasionally take longer than expected. If your order hasn’t arrived within [10] working days of dispatch, email he***@************co.uk with your order number and we’ll look into it with Royal Mail.
If your parcel arrives damaged, or something’s missing, let us know within 30 days of delivery, with a photo if you can. We’ll send a replacement or give you a refund.
Questions
Email he***@************co.uk and we’ll get back to you within two working days. For returns and exchanges, see our Refunds & Returns page.